Course Description

Upon completing this course you will be well versed in the art of projecting a credible and confident image through your communication skills. Effective communication skills are a powerful tool for everyone.

This course covers four main topic areas:

1. Public Speaking Basics. Glossophobia is the fear of public speaking - and 74% of people suffer from speech anxiety. The goods news is that with some help from the HIGHStyle team, you can overcome your fears.

2. Oral Communication. Talk, talk, many words to you think you say in a day? And how many of those words inspire, motivate, capture, or persuade? Having the ability to clearly, concisely and confidently verbalize something to others is an essential leadership tool.

3. Nonverbal Communication. Our actions speak louder than our words. Don't let your 'silent language' distract from your intended message.

4. Navigating Interviews. The ability to navigate through an interview is a non-negotiable skill that you must master if you want to move either vertically or horizontally in your career.

President, HIGHStyle Impression Management

Courtney Feldman

“Credentials alone do not equal success in the new world of work. Professional presence, social smarts, and an ability to convey civility are essential to managing first impressions – and without a positive first impression, your chances of success decrease significantly!” This understanding has enabled Courtney Feldman to achieve success in her own career. As one of only two internationally certified impression management consultants in North America, Courtney’s daily activities call on her keen instinct for impression management and strong background in client services. As an Internationally Certified Impression Management Consultant® and Master Certified Civility Trainer®, recognized by the International Civility Trainers’ Consortium (ICTC), Courtney has built upon her degree from the Asper School of Business, University of Manitoba and knowledge gained through past leadership and mentoring roles to become a leading expert in the field of impression management.HIGHStyle Impression Management, is a full-service impression management consulting and training company offering public, customized private and corporate tutorials as well as online and live certifications. All services are focused on four key skills areas related to conveying lasting positive impressions. These four areas - Professional Presence; Podium Protocol and Presentation Skills; Professional Performance and Confidence; and Social Etiquette, work together to create an impression that represents your brand and speaks to your credibility.For more information, visit:

Course curriculum

  • 2

    Public Speaking Basics

    • Welcome and Introduction

    • Building Confidence in Public Speaking

    • Building Confidence in Public Speaking

    • Effective Public Speaking

    • Public Speaking Videos

    • Five Steps to Speaking Confidently

    • Public Speaking Everywhere

    • Supplemental Resources

  • 3

    Oral Communication

    • Welcome and Introduction

    • Exercise: Listening Quadrant Sheet

    • A Successful Conversation

    • Listening Strategies

    • Communication Styles

    • Exercise: Learning Your Style and Others

    • Small Talk

    • Essential Skills of Effective Communication

    • Oral Communication Tip Sheet

    • Oral Communication Self Assessment

    • Supplemental Resources

  • 4

    Nonverbal Communication

    • Introduction

    • Body Language

    • Exercise: First Impressions

    • Answer Key: First Impressions

    • Nonverbal Cues

    • Exercise: Nonverbal Cues

    • Monitoring Messages

    • Internal vs External

    • 5 Cs of Body Language

    • Cs of Body Language

    • Supplemental Resources

  • 5

    Navigating Interviews

    • Introduction

    • Preparing with Ease

    • Handout: 50 Common Interview Questions

    • Effective Performance in Interviews

    • Exercise: Handling Difficult Questions

    • After the Interview

    • Tips for Writing a Thank You Note

    • Supplemental Resources

  • 6


    • Achievement Course HIGHStyle Speaker Certificate

    • HIGHStyle Speaker Certificate Assignment Speaking Effectively by Dale Carnegie

    • HIGHStyle Speaker Certificate Assignment