Course Description

There are many conditions that can significantly impact how we are perceived by others. When we are under constant stress and juggling personal and professional pressures, we sometimes default to bad habits. And, sometimes we are not our “best selves”. is is why many workplaces have codes of conduct whereby it is dictated to us how we are to behave in a range of workplace situations— including when we are stressed or experiencing conflict. Depending on where you live, governments also regulate some of our behaviors including our basic human rights, safety, and recently (in Canada for example) legislation about how we are required to show respect at work; e.g., this in the form of anti-bullying legislation.

But, it is difficult for workplaces to have rules for every circumstance, and in cases where the rules may not be clear, it is hoped that people will use their common sense and exhibit common courtesy. However, in workplaces where there are diverse work teams, generational, gender and cultural differences can mean that not everyone defines common sense or understands common courtesy in the same way. This is why it is important for every individual to adopt civility as a core personal value. There is growing evidence that civility enables us to work better together, and to be perceived as professional and as socially competent.

Key objectives of this module:

  • Define civility
  • Explain why civility is important for success in life and in work
  • Self-assess your level of civility
  • Start thinking about adopting civility as an element of personal character and as a key leadership skill

The Executive Finishing School - Certificate in Social Competence for Business Professional©

Recent research out of Harvard University suggests that because our long-term success in work and in life is 85% dependent on our “soft skills”, we would all be wise to make sure we are socially competent.

Completion of this program entitles the participant to a Level 1 Certificate in Social Competence for Business Professionals©. The program consists of 5 online modules. If you wish to pursue the certification, please refer to the bundled course offering titled - Certificate in Social Competence for Business Professionals.

Module 1: Civility and Leadership
Module 2: Presentation Skills: Image, Decorum, Attitude, and Poise
Module 3: Communication: Oral, Digital, Written and Nonverbal
Module 4: Social Intelligence and Building Trust
Module 5: Priorities and Productivity

The program is designed for:

  • Graduates entering the workforce
  • Workplace supervisors or managers who need to set an example for others
  • Employees transitioning to leadership positions
  • Individuals seeking to project a more credible and confident image in the workplace

Topics covered include:

  • What is civility and why should I care about it?
  • Understanding trends and influences that define modern manners in the workplace
  • Socially competent behaviours that are expected and respected in business settings
  • Successful networking skills that will get you noticed
  • How to present credibility and confidence through your professional image and communication style
  • The nuances of effective communication considering: technology, diversity, and office politics

After completing the program, learners will be better able to:

  • Be “etiquette-wise” and avoid social and business faux pas that can cost their reputation
  • Exhibit high personal standards and lead by example
  • Navigate sticky situations related to rudeness and incivility in the workplace
  • Feel confident in a variety of business and social settings
  • Leverage their social savvy and be more socially competent
  • Set goals based on personal and professional priorities

We are pleased to offer this course in partnership with

Would it surprise you to know that 80% of people are dissatisfied with their jobs? The social landscape in our workplaces is changing. Who we work with, how we work, when we work, how we communicate, and what we perceive as effective, respectful, professional, ethical and kind has also changed. But many of us haven’t changed the way we think, the way we make decisions, or how we interact, and we’re not ready for change. In the new world of work you need a new set of social competencies- skills to help you build trust, to foster collaboration, to communicate effectively, to navigate differences, and to be change ready.

If you are ready to build a better workplace, Civility Experts can help you:

  • Imagine a civil workplace – and put a plan in place to make civility at work a reality
  • Identify organizational culture conditions that are inhibiting civility at work
  • Change the constructs and behavior patterns that direct individuals’ uncivil behavior
  • Build competency in 4 core key skill areas proven to underpin a culture of civility
  • Co-facilitate change and teach you to be social architects and build a better workplace

Civility Experts offers civility training, civility train-the-trainer certification, civility workshops and webinars, business etiquette training, civility books and materials, organizational workplace and civility assessments, “Start a Civility Initiative” kits, social intelligence and cultural competence coaching, keynote presentations, international business etiquette consulting, and much more.

For more information, please visit

President, HIGHStyle Impression Management

Courtney Feldman

“Credentials alone do not equal success in the new world of work. Professional presence, social smarts, and an ability to convey civility are essential to managing first impressions – and without a positive first impression, your chances of success decrease significantly!” This understanding has enabled Courtney Feldman to achieve success in her own career. As one of only two internationally certified impression management consultants in North America, Courtney’s daily activities call on her keen instinct for impression management and strong background in client services. As an Internationally Certified Impression Management Consultant® and Master Certified Civility Trainer®, recognized by the International Civility Trainers’ Consortium (ICTC), Courtney has built upon her degree from the Asper School of Business, University of Manitoba and knowledge gained through past leadership and mentoring roles to become a leading expert in the field of impression management.HIGHStyle Impression Management, is a full-service impression management consulting and training company offering public, customized private and corporate tutorials as well as online and live certifications. All services are focused on four key skills areas related to conveying lasting positive impressions. These four areas - Professional Presence; Podium Protocol and Presentation Skills; Professional Performance and Confidence; and Social Etiquette, work together to create an impression that represents your brand and speaks to your credibility.For more information, visit:

Course curriculum

  • 2

    Executive Finishing School

    • Executive Finishing School Overview

  • 3

    What is Civility?

    • What is Civility?

    • Practicing Civility and Promoting Respect Survey

  • 4

    Why is Civility Important?

    • Why is Civility Important?

    • Self-Assessment: How Civil Are You?

  • 5

    Elements of Civility – A Key Leadership Skill

    • Elements of Civility – A Key Leadership Skill

    • Tactful Candor

    • Choosing Civility – A Values Proposition

    • Values

    • List of Personal Values

  • 6

    A Civil and Respectful Workplace

    • Signs of a Civil and Respectful Workplace

  • 7


Certificate in Social Competence for Business Profressionals

  • $49.00

    $49.00Priorities and Productivity - Executive Finishing School

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  • $49.00

    $49.00Social IQ and Building Trust - Executive Finishing School

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  • $49.00

    $49.00Communication - Executive Finishing School

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  • $49.00

    $49.00Professional Presentation - Executive Finishing School

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  • $199.00

    $199.00Certificate in Social Competence for Business Professionals - Executive Finishing School

    Buy Now